Privacy Policy

Privacy Policy for J&C Dust Bunnies Ltd

Last updated: 23 June 2025

J&C Dust Bunnies Ltd (“we”, “us”, “our”, or “the Company”) is a company registered in the United Kingdom. Our registered office and contact details are available upon request. Our email is jandcdustbunnies@gmail.com.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with us for our cleaning services or when purchasing or reselling cleaning products. It applies to customers, suppliers, website visitors (if applicable), and other individuals whose data we process. We are committed to complying fully with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable UK data protection laws.

This policy is designed to be transparent, but it also sets out the full extent of our lawful processing activities in a way that protects our legitimate business interests. By using our services, purchasing products, or providing your data to us, you acknowledge and accept the practices described here.

1. What Personal Data Do We Collect?

We collect only the personal data necessary for our operations (data minimisation). This may include:

Identity and Contact Data: Name, title, date of birth (where relevant for services), billing/delivery address, email address, telephone number.

Service-Related Data: Property access details, property descriptions, cleaning schedules, access codes/keys (if provided), special instructions, feedback, and complaints.

Financial and Transaction Data: Payment details (processed securely via third-party providers), invoices, payment history, and banking details for suppliers.

Technical and Usage Data: If you visit our website or use online booking/forms: IP address, browser type, device information, cookies (see section on Cookies below), and usage analytics.

Marketing and Communications Data: Preferences for receiving marketing from us, records of consent or opt-outs.

Other: Any additional information you voluntarily provide, such as in correspondence, surveys, or during service delivery.

We do not routinely collect special category (sensitive) data (e.g., health, racial, or biometric data) unless strictly necessary for service provision (e.g., allergies affecting cleaning products) and with appropriate safeguards or explicit consent where required.

2. How Do We Collect Your Data?

Directly from you: When you enquire about or book services, purchase products, contact us by email/phone, complete forms, or enter into contracts.

Indirectly: From third parties (e.g., payment processors, referees, public sources, or platforms where you interact with us).

Automatically: Through cookies, analytics tools, or service-related communications.

3. Legal Bases for Processing and Purposes

We only process your personal data where we have a valid legal basis under UK GDPR. Our primary bases are:

Performance of a Contract: To provide cleaning services, process product orders, manage bookings, deliver products, invoice, and fulfil our obligations to you.

Legitimate Interests: To operate and improve our business (e.g., marketing our services/products to existing/past customers where permitted, fraud prevention, service quality, debt recovery, business administration, and defending legal claims). Our legitimate interests are strong commercial ones in a competitive sector and outweigh your interests in the contexts described, particularly as you engage us commercially.

Legal Obligation: To comply with tax, accounting, health & safety, or other UK laws.

Consent: For direct marketing (where not based on legitimate interests) or certain optional uses. You can withdraw consent at any time, but this does not affect prior processing.

Specific Purposes:

Providing and managing cleaning services and product sales.

Processing payments and maintaining financial records.

Communicating about services, products, updates, or issues.

Marketing (with rights to object).

Improving our offerings, analytics, and security.

Complying with legal and regulatory requirements.

Handling disputes or enforcing our terms.

We do not use your data for automated decision-making or profiling that produces legal or significant effects, unless disclosed otherwise.

4. Sharing Your Personal Data

We share data only where necessary and with appropriate safeguards:

Service Providers: Cleaners/subcontractors (for service delivery), payment processors, CRM/accounting software, delivery partners, IT/support providers. These act as our data processors under strict contracts.

Professional Advisers: Lawyers, accountants, insurers for legitimate business purposes.

Legal Requirements: Courts, regulators, law enforcement, or where required by law.

Business Transfers: In the event of a merger, acquisition, or sale of assets (with protections).

We do not sell your personal data to third parties for their own marketing. Any sharing is limited to what is necessary, and recipients are bound by confidentiality and data protection obligations.

We do not transfer your data outside the UK/EEA except where adequate safeguards (e.g., UK International Data Transfer Agreement or Standard Contractual Clauses) are in place, or where permitted by law.

5. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These include secure storage, access controls, encryption where appropriate, staff training, and regular reviews. However, no system is completely infallible, and we cannot guarantee absolute security. You should maintain your own security practices (e.g., strong passwords, not sharing access details).

In the event of a personal data breach with risk to you, we will notify you and the ICO as required by law.

6. Data Retention

We retain personal data only as long as necessary for the purposes set out above or as required by law (e.g., tax records for 6 years). Typical periods:

Customer/service records: Duration of contract + up to 6–7 years for legal/financial claims.

Marketing data: Until you opt out.

Other data: As per our retention schedule (available on request).

Once no longer needed, we securely delete or anonymise it.

7. Your Rights Under UK GDPR

You have the following rights (subject to legal limitations and verification of identity):

Access: Request a copy of your data.

Rectification: Correct inaccurate/incomplete data.

Erasure (“Right to be Forgotten”): Request deletion (we may refuse where we have overriding legitimate grounds or legal obligations).

Restriction: Limit processing in certain cases.

Objection: Object to processing based on legitimate interests or direct marketing (we will stop marketing promptly).

Portability: Receive your data in a structured, machine-readable format (where applicable).

Withdraw Consent: Where processing is based on consent.

To exercise these rights, contact us at jandcdustbunnies@gmail.com. We respond within one month (extendable if complex). We may charge a reasonable fee for excessive or unfounded requests.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Cookies and Similar Technologies

[If you have a website:] Our website may use cookies and similar technologies for functionality, analytics, and performance. You can manage preferences via browser settings. We use tools like Google Analytics (anonymised where possible). Full details in our separate Cookie Policy (if applicable).

9. Marketing

We may send you information about our cleaning services and cleaning products using legitimate interests or consent. You can opt out at any time by contacting us or using the unsubscribe link. Opting out does not affect service communications.

10. Children’s Data

Our services and products are not directed at children under 18. We do not knowingly collect data from minors without appropriate parental consent where required.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in law or our practices. The latest version will be posted here (or on our website). We encourage you to review it periodically. Significant changes will be notified where appropriate.

12. Contact Us
For any questions, requests, or complaints regarding this Privacy Policy or your data:
Email: jandcdustbunnies@gmail.com Company: J&C Dust Bunnies Ltd

This Privacy Policy is governed by the laws of England and Wales. It is provided in good faith as a comprehensive statement of our practices and is not intended to create additional liabilities beyond those imposed by law.